All of earthyzest.com orders are shipped door-to-door from our warehouse, to your provided shipping address via courier agency contracted by Earthy Zest. Processing the order normally takes a maximum of 2 working days and then shipping normally takes 3-6 working days. Shipping destinations offered by earthyzest.com for delivery will be extended and updated from time to time and listed online.
We do not ship backorders. We aim to keep every item on our website in stock. If there is an item which you purchase and then we realize this item is not available, we will promptly inform you within 2 working days of your purchase and fully refund your money for the out of stock item. We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders. We cannot ship to Post Office Box addresses and take no responsibility for non-delivery of orders in case the delivery address includes P. O. Box details in any part or form. The courier agency will attempt delivery 2 times at the delivery address specified by you in the order, before they contact us that your package is not deliverable. You can track the package through the Order Tracking facility. If the package status is shown as undeliverable please call the courier agency Customer Service at their local number and quote your tracking number to trace your package.
Duties and Taxes for International shipping:-
At present earthyzest.com does not offer international shipping.
We at Earthy Zest, value your commitment to making decisions that benefit the environment. As such, we want you to be completely satisfied with each and every purchase you make.
Before making any purchase, please consider that the nature of upcycling prevents us from being able to guarantee that products will look exactly like they do in the pictures. Due to the variability of sources from which products are made from, colours may vary slightly and sizes are often approximate. In addition, some reclaimed materials (such as reclaimed wood) will have signs of use that vary from the pictures.
With that said, we do our best to describe everything to the best of our abilities and minimize differences as much as possible. We love the fact that every upcycled item is unique and individual in its own way, and hope that you do too!
If you are still not satisfied with the product, you can return it to us within 7 days of receiving your package. Kindly fill out the return form on our website, and we will email you further instructions. Kindly wrap the product in its original packaging, before sending it to us.
You will receive the refund, except return courier cost, within 7 working days of receipt of the product. Returns and exchange are NOT applicable for Footwear items.
You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.
In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order online. Your refund will be processed once we receive the originally ordered item back from the courier.
Unfortunately, an order cannot be cancelled once the item has been delivered to you.
In order to cancel an order, kindly send an email to firstname.lastname@example.org and your request will be processed within 2 hours.